Privacy Policy

1. Regarding eShops Policy

You agree to eShops’ terms and conditions and privacy policy by using the platform or transacting with a merchant who uses the platform. This policy is a legally binding contract between you and your client, employer, or other third party.

2. Enrolment Details

You must submit personal information such as your full legal name, current address, phone number, e-mail address, and any other information listed as requested in order to create an account.
You can also leave additional comments or get in touch with us to discuss how we can better serve your needs and interests.

3. Cookies

A cookie is a little piece of data that stores information about the client and the website. Both the web server and the user’s machine have access to the cookie.
Cookies are used for a variety of things, including detecting your computer’s prior visits to a website, determining the most popular aspects of a website, and allowing a business to offer specialized information to visitors.
Cookies help us recognize your device and provide you a more tailored experience. We also use cookies to serve Google and other third-party vendors with tailored adverts.

4. Data We Gather

When you use the platform, we collect the personal information and other types of information that you submit.

5. Individualized Access To Your Data

You have complete control over your personal information and can access it at any time. Furthermore, eShops makes reasonable steps to allow you to update, amend, or remove personal data that is inaccurate or incomplete.

6. Web Beacons

Web beacons are little visuals with a unique identifier that are used to track internet users’ online travels. Unlike cookies, which are kept on the hard disk of a user’s computer, web beacons are invisible on webpages.

7. External Web Services

The web services we use may change in the future, and they may set cookies or anonymously track your activities.

8. Social Buttons

On various sites of our platform, we have third-party social buttons installed. They allow our users to share interesting pages and information on the social networks where they are enrolled.
There may be scripts running outside of our domains that we are unable to manage. If you click on these buttons, they may record information about your visit to our platform, including your IP address. Also, even if you do not click on the buttons but are registered in to their service, they may record this information, including the pages you visit.

9. Personal Information

We may gather personal information from you, such as your name, address, phone number, date of birth, and e-mail address, if you provide it voluntarily. You can still use the platform if you don’t want to give us your personal information, but you won’t be able to access some areas.
If you choose to submit content to any public area of the platform, your content will be considered “public” and will not be subject to the privacy protections set forth herein or any applicable law, rule or regulation.

10. Non-Personal Information

The ordinary operation of our servers and the usage of “cookies” may acquire certain non-personally identifiable information about you. We reserve the right, in our sole discretion, to share or use any of this information in aggregate form for any reason.
The web servers we use may automatically collect information such as the domain name of the service that provides you with internet access, the internet protocol, address used to connect your computer to the internet, your browser type and version, operating system and platform, the average time spent on the platform, pages viewed, and information searched.

11. Email And Live Chat Information

We may maintain a record of your correspondence if you contact us. We may save the content of your messages, as well as your email address, phone number, and our responses, if you want to contact with us by email, chat, or phone.

12. Financial Information

Your financial information, such as your payment method, is stored if you pay for services in and via the platform, and is regulated by the payment processor’s applicable terms of service and privacy policy.
We retain your credit card type in order to enable your transactions, but no additional financial information. According to our terms and conditions, your valid credit card information will be kept on file for subscription charges, renewals, transaction fees, card validation fees, supplementary support, and any additional service that is not included in your purchased plan.

13. Other Information

Other companies, such as research firms, data aggregation firms, and other third-party firms, may license or otherwise get non-personally identifiable information from us.
This information is used for all of the purposes listed in this policy, as well as any other legitimate purpose we choose.

14. Use Of Information

To provide you with our services, we use the information we collect about you. Furthermore, we may use the information to provide you with information about our products or services that you have requested, to keep you up to date on any changes to our platform, to improve the quality of service provided to customers, and to complete transactions for which you have given your consent in advance.

15. Storing Your Information

Your personal data is kept private. This information is only accessible to approved employees, agents, and contractors who have committed to keep it private and confidential. We restrict access to personal information about you to our personnel, with the exception of those who need it to provide you with products or services or to perform their duties.

16. Securing Your information

We have put in place suitable security measures in our physical facilities to protect sensitive information, such as financial information, intellectual property, employee information, and any other personal information entrusted to us, we adhere to industry standards in information security management. On a risk management foundation, our information security solutions apply to people, processes, and information technology systems.

17. Opting Out

By using the Google Analytics opt-out browser add-on, you may be able to opt out of personalized and targeted adverts.
You understand and consent to data collecting for the purpose of supplying you with remarketing advertising if you use our platform without opting out.

18. Client Assistance

We may acquire personal information from you as a result of your interactions with our customer service, technical support, marketing, and sales teams, as well as through email. We do not share personal information about you with non-affiliated firms unless we have your permission or under the following circumstances:
Under strong confidentiality, non-disclosure, and other legal agreements, we transmit the information to trusted businesses who work on our behalf or with us, as well as our other web properties. These companies may use your personal information to assist us in communicating with you about special offers from us and our other marketing partners.

19. Sales Persons

If you are a merchant, you agree to post the privacy policy that we will give on your online store, or a privacy policy that conforms with the regulations that apply to your business. Similarly, you undertake to get your customers’ authorization for eShops and other third parties to use and access their personal information.

20. eShops Experts

eShops experts are persons or businesses that have committed to cooperate with eShops to promote the platform by recommending clients to eShops, designing eShops store themes for merchant use, and building apps for merchant usage under the rules of the expert program. We collect information about the eShops-hosted web sites you visit as well as how and when you log into your account, such as the device and browser you use, your network connection, and your IP address. This information is used to provide you with access to our platform and to improve it.

21. Visitors And Support Users

We collect information about your device and browser, your network connection, and your IP address from visitors to the eShops website.
We collect your phone number and call audio for users of telephone help.
We collect your name, email address, information about the device and browser you use, your network connection, and your IP address from chat support users.
We collect your name, e-mail address, and website URL from forum participants.
This information is used to provide service to your account, improve our platform, and respond to any issues you may have.

22. Customers

When you use or use our platform, such as when you visit, sign up for an account, or place an order on the online store, your information is gathered if you are a merchant’s client.

23. Customer’s Rights

You have control over which information you supply and how it is used:
Some features, such as chat assistance, opening a ticket, and accessing the platform, will be blocked if you choose to use the website without revealing any data.
If you contact support without providing your email address, eShops specialists will be unable to respond until you give alternative contact information, such as your phone number.
All you have to do to cancel your eShops newsletter subscription is click the link in the newsletter email.
Keep in mind that you can access all of the website’s parts but not the platform. To put it another way, you can look at the features and prices.

24. Email communications

We may send emails to the email address you provide to us, to verify your account. We might do so for informational and operational purposes, such as account management, customer service, or system maintenance as well.
We use return email addresses to answer the email we receive for tech support, customer service, tell-a-friend, and email updates. Such addresses are not used for any other purposes and are not shared with outside parties.
When you open emails from us, we may receive a confirmation notifying us that you opened the email if your device supports such capabilities. We may also keep track of what emails we sent you and what emails you may be receiving from our subsidiaries and affiliates.

25. Third Parties

You may be referred to third-party platforms or given the option to download an application from a third-party site at times. You will leave our platform and go to another platform if you click on such a link or download and use such an application. A third party may gather personally identifying information from you throughout this procedure. We have no control over, do not review, and cannot be held liable for the content of these third-party platforms.

26. Third Party Integration

We may use third parties to help us with some activities, such as processing your payments. Personal information such as your name, address, and email address will be provided to us by these third parties.

27. Cases In Court

If a disagreement arises between you and us, our first step in addressing it will be to offer you a neutral and cost-effective manner of resolving it immediately.

If it is absolutely required, you and we agree to resolve any claim or conflict arising out of this policy and our services at law or in equity.

28. Jurisdiction And The Law Governing It

Regardless of your location, the laws of Lebanon govern this privacy policy. For all disputes arising out of or pertaining to our services, you expressly consent to the exclusive jurisdiction and venue of the courts in Lebanon.